WELCOME TO ESTHÉTIQUE WELLNESS CLUB
Orders & shipping
Do you accept returns or exchanges?
At Esthétique Wellness Club, we want you to love your purchase. If something isn't quite right, we're happy to help. Please review our return and exchange policy below before placing your order.
Returns
We accept eligible return requests within 14 days of delivery.
To be eligible for a return, items must be unworn, unused, unwashed, and in their original condition, with all original tags attached. Items must be free of stains, odors, damage, or signs of wear. Proof of purchase may be required.
A $9.95 return shipping and handling fee will be deducted from your refund when a return shipping label is provided by Esthétique Wellness Club. This fee covers return shipping and is nonrefundable.
Customers are responsible for ensuring returned items meet our eligibility requirements. Returns that do not meet these requirements may be declined and returned to the customer at the customer's expense, where permitted by law.
Exchanges
We accept eligible exchange requests within 14 days of delivery, subject to availability.
To qualify for an exchange, items must be unworn, unused, unwashed, and returned in their original condition, with all original tags attached.
Customers are responsible for the shipping costs associated with exchanges:
- Return shipping: A $9.95 fee applies when Esthétique Wellness Club provides the return shipping label.
- Replacement shipping: Customers are responsible for the shipping cost to send the replacement item. We will communicate the applicable shipping charge before the replacement order is shipped.
Exchanges are subject to inventory availability. If your requested size or item is unavailable, we can discuss an eligible return instead.
Final Sale Items
Items explicitly marked Final Sale at the time of purchase are not eligible for return or exchange, except where required by applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us at hello@esthetiquewellnessclub.com within 5 days of delivery, including your order number and clear photos of the issue where applicable.
We will review the issue and work with you to find an appropriate resolution. Customers will not be responsible for return shipping costs for items confirmed to be damaged, defective, or incorrectly shipped by Esthétique Wellness Club.
Refunds
Once your returned item has been received and inspected, we will notify you whether your return has been approved.
Approved refunds will be issued to the original payment method, less the applicable $9.95 return shipping and handling fee when Esthétique Wellness Club provides the return label.
Please allow 5–10 business days after refund approval for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.
Original shipping charges are nonrefundable for eligible change-of-mind returns, except where required by applicable law or when otherwise determined appropriate for a damaged, defective, or incorrectly shipped item.
How to Request a Return or Exchange
To start a return or exchange, contact us at hello@esthetiquewellnessclub.com with your order number and the item you wish to return or exchange.
Please wait for instructions before shipping anything back. Unauthorized returns may not be accepted.
Questions?
We're here to help! Contact us at hello@esthetiquewellnessclub.com with any questions about returns, exchanges, or refunds.
What are your shipping rates?
Standard shipping is $9.95 per order for eligible US orders under $175.
Enjoy free standard shipping on US orders of $175 or more.
Shipping charges and any applicable promotions will be displayed at checkout before you complete your purchase. Free shipping eligibility is based on the qualifying order subtotal shown at checkout.
Can I change or cancel my order?
If you need to make a change or request a cancellation, please email hello@esthetiquewellnessclub.com as soon as possible with your order number.
We'll do our best to accommodate your request, but changes and cancellations cannot be guaranteed once an order has been processed or shipped.
If your order has already shipped, please refer to our Return & Refund Policy for eligible returns.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with your tracking information.
Please allow up to 48 hours for tracking updates to become available.
If your tracking information hasn't updated after 48 hours, please contact us at hello@esthetiquewellnessclub.com, and we'll be happy to help.
Product Information
What size should I order?
Each Esthétique piece is designed with its own fit in mind. We recommend reviewing the size chart and product description on each product page before placing your order.
If you're between sizes or need help choosing, feel free to reach out to hello@esthetiquewellnessclub.com. We're happy to help!
How should I care for my items?
To help keep your Esthétique pieces looking their best, we recommend the following care guidelines:
- Machine wash cold with a mild detergent.
- Wash with like colors to help prevent color transfer.
- Lay flat to dry to help maintain the garment's shape and minimize potential shrinkage.
Taking a little extra care can help preserve the fit, feel, and quality of your pieces over time.